✺ THE DISPATCH — ONE LETTER A WEEK    ✺ 10,000+ READERS    ✺ 200+ STORES ADVISED    ✺ EST. 2014    ✺ NO GURU NONSENSE    ✺ NOW WITH 100% MORE BABY    ✺ THE DISPATCH — ONE LETTER A WEEK    ✺ 10,000+ READERS    ✺ 200+ STORES ADVISED    ✺ EST. 2014    ✺ NO GURU NONSENSE    ✺ NOW WITH 100% MORE BABY   
Builder of lean brands · employer of robots · new dad

Build the business. Raise the family. Keep the plot.

Twenty years building DTC brands — these days as a team of one, plus a stack of AI and a baby upstairs. The Dispatch is one honest letter a week on how it's actually going: what's working, what it costs, and what I'd do differently.

Weekly · free · 10,000+ readers · read a sample →
Drop a sun-lit photo of Tom ✺
Est. 2014 · still at it
Built, run, or rescued — James May's Gin Doc & Glo Four Sigmatic Shopify Plus BRND Labs '14–'26
✺ The Business
Lean & profitable

Building DTC brands without the venture-scale theatre. Pricing, positioning, products — and keeping more of what you make.

✺ The Machines
AI, earning its keep

How a small business actually uses AI: the workflows I run daily, what gets automated, what never will. No hype, no doom.

✺ The Homefront
The new-dad OS

Building a company around a family instead of squeezing one in. Hours, energy, money — and the point of all of it.

tom.txt
Portrait — ideally with the baby ✺
fig. 1 — the author, tired

Mansion by eight, council estate by nine. It explains a lot.

My father lost everything overnight; my mother raised three of us alone. It taught me early that circumstances move fast — the only durable assets are how you think and how you adapt.

Twenty years on, I've built two DTC brands as a solo founder and consulted for a few hundred more — James May's Gin, Doc & Glo and Four Sigmatic among them. Some worked. Some were expensive lessons I now sell cheaply.

And now there's a baby upstairs. So the question has changed from "how big can it get?" to "how good can it be while I'm still home for bathtime?" AI handles my busywork. I write down the rest.

The deep ends

self-paced courses · everything I know, organised
Course · paid traffic
The Ads OS

Paid traffic that pays you back — the full system for profitable ads without an agency retainer.

№ 001 lifetime
access
Course · zero to brand
The Ecom OS

Launch and grow a lean Shopify brand — customer, product, store, and the first $100k, in order.

№ 002 lifetime
access

Watch — over my shoulder

screen-recorded, unscripted
full library lives in the
— postcards from readers —

Like talking to a mate who's read all the books, done the therapy, built the companies — and somehow stayed normal.

James O. — Founder

One of the few newsletters I actually read. A thoughtful email from a smart friend — not a sales pitch dressed up as advice.

Sarah M. — Product Lead

Finally — someone who talks about AI without the hype or the doom. Just what he actually does with it.

David P. — Engineering Lead
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One letter a week on building a lean business, putting AI to work, and staying present at home. Written by an actual human, between feeds.

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